Booking Terms & Conditions

Thank you for choosing Holiday Mooloolaba. 

Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Holiday Mooloolaba are accepted.

PLEASE NOTE THAT ALL OUR PROPERTIES HAVE A STRICT NO PARTY/EVENTS, NO SCHOOL LEAVERS BOOKINGS AND NO SMOKING/VAPING POLICY.

How to Book / Quotes and Reservations
Bookings can be made over the internet at www.holidaymooloolaba.com.au or by calling our reservations call centre on (07) 5353 6040.
Reservations are subject to availability and actual pricing at the time of booking.
Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.

Agency
Go Property Solutions PTY Ltd trading as Holiday Mooloolaba acts as the Agent of the Owner of the Property and only accepts reservations in that capacity in accordance with these Terms and Conditions. Holiday Mooloolaba is not responsible for any mis-description of the Property or changes made to the property which differ from representations (including the tariff payable).

Photographs on the Website are an accurate representation of the described property at the time the photographs were taken and are subject to change due to fair wear and tear, any updates and/or changes of furnishings and appliances. Neither Holiday Mooloolaba nor the owner of the Premises accepts responsibility for personal perceptions.

Booking Fee
All bookings are subject to a non-refundable booking fee of $10.00 which is paid with your booking deposit to secure the booking.

Deposit
All bookings require a deposit of 30% of the total value of your accommodation.
Payment of this deposit will indicate acceptance of these booking conditions. 
After 24 hours your deposit is non-refundable in all circumstances.

Holiday Mooloolaba bears no responsibility for monies paid via an online travel agency or booking source until cleared funds are received in the trust account of Holiday Mooloolaba (Property Forum Pty Ltd).

Credit/Debit Card Surcharge
Up to 3.5% surcharge may apply to all credit card & debit card transactions and is accumulated into the final balance quotation. We do not accept Diners or Amex Credit Card.

Final Payment
Standard Conditions are full payment must be received at least 30 days prior to check-in. Standard Conditions for bookings made inside 30 days prior to check-in, full payment is required immediately at time of booking via credit card or direct transfer into our trust account within 24 hours of making the booking. Prices listed include GST (where applicable). If deposit or final payment is not received by the due date, Holiday Mooloolaba reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.

Cancellation terms and charges
All accommodation bookings are made on a non-refundable rate plan.
If you cancel before 30 days prior to your arrival, loss of total deposit paid per room.
If you cancel within 30 days of your arrival date – it will be subject to a 100% cancellation fee. 

Cancellation of Events and or Sports Programs
If a guest has booked accommodation with Holiday Mooloolaba to attend an event or sports program and the event is cancelled, rescheduled or delayed, Holiday Mooloolaba are not entitled to offer a refund and or any booking credit.
Holiday Mooloolaba are not affiliated or sponsored with/by any third party and all guest accommodation and balance will still be scheduled as per the usual booking process.
If a guest decides to cancel their booking the above cancelation terms will be followed.

Refund Policy
All accommodation bookings are confirmed under a non-refundable rate plan.

• No-Shows and Cancellations Before or After Check-In: A 100% cancellation fee will apply in the event of a no-show or cancellation before or after the check-in date.
• Early Departure: Should guests choose to terminate their stay after arrival due to dissatisfaction with any aspect of the accommodation, or should they need to leave for personal reasons, they acknowledge that the amount paid will be forfeited.
• Refund Eligibility: If a valid reason for dissatisfaction is provided, any potential refund will be determined at the sole discretion of the Property Owner and the Holiday Mooloolaba manager.

This policy is designed to ensure clarity and transparency regarding booking and cancellation procedures.

Rates and Changes
Rates quoted on our website are in AUD currency and are subject to change at any time. If you wish to amend, extend, or change your travel dates you will be charged the rate as is on the day of amending for any additional dates not booked/added to your stay. 
Rates are inclusive of GST where applicable. All Holiday Mooloolaba properties do not include transport from your home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. The price of your holiday cannot be guaranteed until full payment is received.

House and Apartment Servicing
Holiday Mooloolaba properties do not include daily or weekly servicing.
If your stay exceeds 21 nights (3 weeks) you can request a mid-stay service (subject to availably) at the time of booking or when in house for an additional fee.

Complimentary consumables  
All Holiday Mooloolaba properties supply a complimentary starter pack of soap, tea, coffee, sugar, dishwashing liquid, laundry powder & toilet paper, any additional supplies required will need to be purchased at your own expense.

Check-in and Pre-Authorisation
Standard check-in is 2pm on the arrival date.
Early check in may be requested from 12pm on your arrival date- subject to availability and cleaning schedules.

All bookings must be made by a person over 21 years of age. 
Holiday Mooloolaba reserves the right for all the booked guests in certain circumstances, to present themselves and photo ID upon checking in.

Upon check-in and prior to receiving the keys to the property guests are required to pay a security deposit via authorisation of a visa or Mastercard ranging to the amount of $200.00 – $1,000 dependent on the property the guest has booked (subject to change). This covers any breakages or damage incurred during your stay and any cleaning charges for more than the normal level of cleaning. The pre-authorised amount is set aside by the guest’s credit card company for a period of up to 7 – 14 days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice, we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove, or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.

Late/Out Of Hours Arrival Procedure
Late Arrivals out of office hours are required to pick their keys up from the late arrival safe located at our office at, at The Wharf Mooloolaba, 123 Parkyn Parade. (instructions will be sent prior to your arrival).
All guests arriving afterhours require to pay the security deposit via phone/email, Holiday Mooloolaba will NOT leave your keys in the safe unless the deposit is secured.

Check out
Standard check-out and key return is 10am.
Late check out up to 11.00am must be requested the day before checking out and confirmed with reservations management – subject to availability and cleaning schedules.
Upon check out, keys are to be returned to the Holiday Mooloolaba office by 10am or late fees will be applied. The late check out fee will be debited from the credit card of the guest, and the guest hereby authorises Holiday Mooloolaba to do so.

Use of the Property
The Property is a residential dwelling. The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants approved at time of booking acceptance.
We do not accept the use of the Property for a function, a party, a wedding or other gathering they are –STRICTLY PROHIBITED.
If you use the Property for a function, a party, a wedding or other gathering, or there are  more than the nominated number of occupants –
(a) your reservation of the Property will be terminated;
(b) the Guest(s) and other occupants of the Property will be removed from the Property;
(c) the Guest(s) agrees to pay an additional tariff of up to $2,000 (incl GST) and authorise Holiday Mooloolaba to debit that additional tariff to the credit card provided.

Excessive noise from voices, radios, TV’s, stereos, vehicles etc, at any time of the day/night within the property or grounds is not permitted. On receipt of a complaint, Holiday Mooloolaba will endeavour to call the guest(s) and request for excessive noise or anti-social behaviour to stop. Should Holiday Mooloolaba not be able to make contact, or the excessive noise or anti-social behaviour not stop, a security company or the Police will be engaged to investigate the complaint of excessive noise or anti-social behaviour. This will incur a call out charge of $250 payable by the Guest(s) which will be debited from your credit card. After one warning for excessive noise or anti-social behaviour (includes using inappropriate and foul language) or disturbance complaints by neighbours, the reservation will be terminated, Guest(s) will be evicted from the premises, and you agree that the tariff applicable to the balance of this reservation will be forfeited to the Owner of the Property. Furthermore, the deposit/preauthorisation will be forfeited also. 
Quite time is between 10pm and 7am.
After 10:00pm no noise is to be audible outside the property. This is to ensure peaceful enjoyment of their properties by all neighbours. Complaints made after business hours will incur a $150.00 fee per call to the guests ($200.00 on Public Holidays).

Inspections
If Holiday Mooloolaba believes that these Terms and Conditions have been or are being breached, Holiday Mooloolaba may inspect the Property at any time during this reservation, upon demand and without notice. Holiday Mooloolaba may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.

Inappropriate bookings or Schoolies Week
Holiday Mooloolaba reserves the right to refuse and or cancel any booking that it feels may be inappropriate, has underage occupants, or that falls across the period of Schoolies Weeks.

Additional Actions that may result in eviction
Holiday Mooloolaba, or its appointed security provider reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons:-
Intoxication and/or unsavoury/lewd behaviour
Throwing objects off any balcony or Premises
Spitting or vomiting over the balconies
Wilful damage to the Premises or to surrounding property
Underage occupants
Schoolies or School Leavers of any sort

In-house Cancelations or Amendments to Reservations
In the unlikely event of a situation whereby the property is sold, withdrawn from the Holiday pool, or becomes unavailable for maintenance, or any other apparent reasons, and the booking is cancelled by the agent, Holiday Mooloolaba will try to relocate the guest to an alternative property or provide a full refund. If there is an increase in rate of the alternative property, this may be payable by the client, this will be at the discretion of the Holiday Mooloolaba Reservations Manager and Property Owner.

Accommodation facilities
Whilst care is taken to ensure that the description of facilities and services of the Holiday Mooloolaba property is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with the Reservations Manager at time of booking. Holiday Mooloolaba cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services. Property room photos may not be specific to actual room allocated. Photos are indicative only.

Maintenance and Out-of-Order Items
In the event that an appliance, amenity, or item requires maintenance or becomes out of order prior to a guest’s arrival, and will not be available during their stay, the Holiday Mooloolaba team will promptly notify the guest.

If any appliance, amenity, or item malfunctions after check-in, guests are required to inform Holiday Mooloolaba immediately so that necessary repairs can be arranged and functionality restored.
Please note that most maintenance and repairs are performed by third-party contractors, and the timeline for resolution will depend on their availability and the urgency of the issue.

While Holiday Mooloolaba understands the inconvenience caused by malfunctioning items, we ask that guests acknowledge that such issues can occur unexpectedly and outside of anyone’s control. We will make every effort to resolve the matter promptly.
Any decisions regarding compensation, refunds, or alternative accommodations due to out-of-order items will be at the discretion of the property manager and property owner.

Additional Safety Guidelines
For your safety, if there are one or more balconies on the Premises please ensure that you, your guests and your invitees ensure that a maximum of four (4) people are allowed on a balcony at any one time; Do not climb, sit on, push or use strong force against the railings; Avoid any behaviour which may cause damage to the Premises, the balcony or its safety features; Avoid any behaviour that may cause a person to injure another person, themselves or cause someone or something to fall from the balcony; Do not go out on the balcony if you are under the influence of alcohol or drugs; If children or persons of concern will be visiting or staying at the Premises, ensure that they are supervised at all times when using the balcony. At all other times, we highly recommend that you lock the door/s providing access to the balcony.

Pool Area
Glass or glass products are not permitted in the pool area. This condition is to be strictly observed. Please ensure that children and persons of concern are supervised in the pool area and when using the pool. There is no running, jumping, ‘bombing’ or any other form of dangerous play permitted within any pool area. Where times of pool use are not displayed the times are 7.00am to 9.30pm Monday to Sunday.

Prohibited Behaviour and Breach of Terms
The following actions are considered a breach of these Terms and may result in immediate eviction, removal from the premises, and/or reporting to appropriate authorities:

• Physical or Verbal Abuse/Assault: Any physical or verbal abuse/assault directed towards our staff, other guests, residents, or members of the public on or around the premises is strictly prohibited.
• Safety Threats: Any behaviour deemed a potential safety threat to others will not be tolerated. This includes, but is not limited to, violent or aggressive actions, or actions that could endanger the well-being of others.
• Breach of Alcohol or Party Policy: Any breach of our alcohol or party policy, including unauthorized consumption of alcohol or disruptive party behavior, will be considered a breach of these Terms.
• Security or Police Involvement: Any incident requiring our appointed security contractor or local police to attend will be considered a breach of these Terms and could result in eviction from the premises.

Special Requests
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured on the website have been supplied by tourism authorities, including Mooloolaba Tourism.

Travel Insurance
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Lost Property
Any belongings /items that are left in the properties after a guests departure will be held for 30 days for Guests to collet, arrange their own courier to collect, or send Holiday Mooloolaba a pre-paid envelope/packaging for us to send the item(s) back to you. Holiday Mooloolaba do not take responsibility for loss or any personal items.
After 30 days of holding, the item(s) will be given to charity or disposed.
Any consumables or perishables left in properties are disposed of at time of cleaning.

Future Bookings
Reservations are not automatically placed year after year. Please make your next booking early to avoid disappointment. We do NOT reserve your dates of stay the following year for your booking. It is up to you to ensure you booking is complete for the following year. We do not keep your dates available for your stay and all booking dates are open to the public to book as they choose. A deposit is required to secure all future reservations.
Bookings are available on a 12 month in advance calendar unless otherwise approved by the property owner or property manager.

BBQ’s / Cleaning / Additional Cleaning Charges
Guests are required to leave the property in a reasonable condition upon departure. Failure to do so may result in an additional cleaning charge. The property manager at Holiday Mooloolaba will determine, at their discretion, what constitutes an unreasonable condition. The property should be left in a state similar to or the same as upon entry.

• Dishes: All dishes must be washed and put away in the provided cupboards. Failure to do so will incur an additional charge for cleaning.
• Rubbish: All rubbish and consumables must be removed from the property before departure. If left behind, an additional charge will apply.
• BBQ: If the property includes a private BBQ, it must be cleaned prior to departure. Failure to clean the BBQ will result in an additional charge for cleaning.

Please note that any additional cleaning charges will be deducted from your security bond. By agreeing to these terms, you authorise us to apply these charges as necessary.

Damage to Common Property
Occupants of any Holiday Mooloolaba property are prohibited from marking, painting, discolouring, or driving nails, screws, or similar items into any part of the property, including common areas or individual houses/units. Guests must not damage or deface any structure, fixture, or feature that forms part of the property and must comply with all relevant Bi-Laws. Additionally, guests are responsible for ensuring that no damage occurs to any lawns, gardens, trees, shrubs, or plants located within or around the property.
Any damage to the property, whether to common areas or private spaces, will be subject to appropriate charges and penalties.

Loss of Keys and Lockouts
Damage or Loss of Keys will incur a replacement fee or possibly a charge for full replacement of the lock.
• Each Key – $50.00 per key
• Each Restricted Key – $200.00 per key
• Fob – $200.00 per fob
• Remote – $300.00 per remote
• Full Replacement of lock or re-keying of lock – $500.00 per lock (not including new keys) additional key charges to be applied as per above charges.
• Call Out Fee – $100.00 (if agent is called out after office hours to give access to misplaced or lost keys to gain access to the property).

Pets Policy
Pets are not permitted at any of our properties unless explicitly stated otherwise in the property description. In the event that a pet is found in a property that does not permit pets, the guest will be asked to vacate the property immediately, and a charge will be applied to the guest’s credit card for breach of this policy.
For guests with a guide or assistance dog, prior approval must be obtained before booking. Holiday Mooloolaba and the property owners reserve the right to decline such requests at their discretion.
For properties designated as pet-friendly, guests are required to clean up after their pets. Any additional cleaning or maintenance required due to pet-related issues will incur an additional charge. Pets are strictly prohibited from being on any furniture.

Renovations or noise from neighbouring properties
No responsibility will be taken for disturbances from properties being renovated, council works or any other disturbances either in the same complex or nearby.

Unaccompanied Minors
All clients under the age of 18 must be accompanied by a parent/guardian, Holiday Mooloolaba has the right to refuse any booking, when the legal guardian cannot provide current photo ID if requested on check-in.

Responsibility/Liability
Holiday Mooloolaba may sometimes include third-party products or services in special packages. As an agent for these products or services, Holiday Mooloolaba is not responsible for any failure by the service providers to fulfill travel arrangements, nor for any changes or errors made by them after they have accepted your booking. All coupons, vouchers, receipts, and tickets issued are subject to the terms and conditions set by those service providers.

Holiday Mooloolaba, including its employees and agents, is not liable for any injury, damage, or loss to people or property, regardless of how it occurs. We do not guarantee the accuracy of any information provided by our service providers regarding travel arrangements.

By using the services provided by Holiday Mooloolaba, you agree to the following:

• Holiday Mooloolaba is not responsible for any intentional or negligent actions or omissions by carriers or service providers.
• We are not liable for accidents, injuries, delays, property damage, or personal loss during your trip, whether related to accommodation, transportation, or other travel services. This includes incidents caused by circumstances beyond our control, such as acts of terrorism, natural disasters, vehicle defects, war, strikes, theft, delays, cancellations, civil unrest, government regulations, or changes in itinerary or schedule.

Please note that it is your responsibility to ensure you have all necessary travel documentation and to comply with the laws and regulations of the countries you are visiting.

Final/General
The premises are provided solely for holiday accommodation and must only be used for the duration specified on the booking receipt. The following activities are strictly prohibited unless otherwise stated in the property listing or approved in writing by the Agent:

• Weddings, parties, school leaver events, or large gatherings.
• Professional photo shoots or any commercial activities.

The number of guests occupying the premises must not exceed the number of individuals originally booked or the number of beds provided.

The use and parking of caravans, tents, boats, camper trailers, or similar vehicles are not permitted on or near the property, including adjacent vacant lots, footpaths, or reserves.

Failure to comply with these terms may result in the immediate eviction of all guests, without refund.

Agreement to Terms and Conditions
By making a booking and submitting your deposit, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined above. This agreement is legally binding and establishes the contractual relationship between you and Holiday Mooloolaba.

Your deposit payment signifies your acceptance of these terms, and you understand that failure to comply with these conditions may result in penalties, including eviction or other actions as specified. By proceeding with the booking, you authorise Holiday Mooloolaba to charge your credit card for any applicable fees.

We sincerely wish you a delightful and unforgettable stay at Holiday Mooloolaba. Our team is dedicated to ensuring your experience is comfortable, enjoyable, and truly memorable. Should you require any assistance during your visit, please don’t hesitate to reach out. We hope you have a wonderful time with us!