Booking Terms & Conditions

Booking Terms & Conditions

Thank you for choosing Holiday Mooloolaba. 

Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Holiday Mooloolaba are accepted.

Bookings can be made over the internet at www.holidaymooloolaba.com.au or by calling our office on (07) 5353 6040.

PLEASE NOTE THAT ALL OUR PROPERTIES HAVE A STRICT NO PARTY, NO SCHOOLIES AND NO SMOKING POLICY

COVID-19 Cancellation Policy: Where there are current government travel restrictions put in place that impede an existing booking, Holiday Mooloolaba will offer a credit for any amount paid which is to be held for a future booking valid for up to 12 months from your original arrival date.  This credit must be used to book the same property as originally booked (any changes will be at the agreement of the property owner and management).  No modification fees will apply to change the booking dates. Should the new dates booked be lesser in value than the original booking, the difference in price cannot be refunded. Should the new dates booked attract a higher value than the original booking (different season rates), then the difference in price must be paid by the guest. Should travel restrictions come into effect during your stay and you need to leave earlier, then a credit may be issued for any unused nights.  This credit can be redeemed strictly for the same property as originally stayed in.  Absolutely no refund will be given.

How to Book / Quotes and Reservations
Bookings can be made over the internet at www.HolidayMooloolaba.com.au or by calling our reservations call centre on (07) 5353 6040 or 1300 793 512 if calling from within Australia or 61 75353 6040 if calling from overseas.

Reservations are subject to availability and actual pricing at the time of booking.

Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.

PLEASE NOTE THAT ALL OUR PROPERTIES HAVE A NO SMOKING POLICY

Agency: Go Property Solutions PTY Ltd trading as Holiday Mooloolaba acts as the Agent of the Owner of the Property and only accepts reservations in that capacity in accordance with these Terms and Conditions. Holiday Mooloolaba is not responsible for any mis-description of the Property or changes made to the property which differ from representations (including the tariff payable).

Photographs on the Website are an accurate representation of the described property at the time the photographs were taken and are subject to change due to fair wear and tear. Neither Holiday Mooloolaba nor the owner of the Premises accepts responsibility for personal perceptions.

Deposit
All bookings require a deposit of  30% of the total value of your accommodation.
Payment of this deposit will indicate acceptance of these booking conditions.  After 24 hours your deposit is non refundable in all circumstances.

Holiday Mooloolaba bears no responsibility for monies paid via an online travel agency until cleared funds are received in the trust account of Holiday Mooloolaba (Property Forum Pty Ltd).

• Up to 1.61% surcharge will apply to all credit card & debit card transactions. We do not accept Diners or Amex Credit Card.

Final Payment
Standard Conditions are full payment must be received at least 30 days prior to check-in.

Standard Conditions for bookings made inside 30 days prior to check-in, full payment is required immediately at time of booking via credit card or direct transfer into our trust account within 24 hours of making the booking.

Prices listed include GST (where applicable). If deposit or final payment is not received by the due date, Holiday Mooloolaba reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.

Cancellation terms and charges

If you cancel before 30 days prior to your arrival, loss of total deposit paid per room. (45 days for High season bookings)

If you cancel within 30 days of  your arrival date – it will be subject to a 100% cancellation fee.  (45 days for High season bookings)

*Please note, if you cannot travel due to COVID-19 then the balance paid will be held as a credit for you to rebook within 12 months.

Cancellation of Events and or Sports Programs

If a guest has booked accommodation with Holiday Mooloolaba to attend an event or sports program and the Event is cancelled, Holiday Mooloolaba are not entitled to offer a refund and or credit.
Holiday Mooloolaba are not affiliated or sponsored with/by any third party and all guest accommodation and balance will still be scheduled as per the usual booking process.
If a guest decided to cancel their booking the above cancelation terms will be followed.

Refund Policy
No shows and cancellations after check in date – will be subject to a 100% cancellation fee.  If after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the discretion of the Owner and Holiday Mooloolaba property manager.

Rates and Changes
Rates quoted on our website are in AUD currency and are subject to change at anytime. Rates are inclusive of GST where applicable. All Holiday Mooloolaba properties do not include transport from your home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.

The price of your holiday cannot be guaranteed until full payment is received.

House and Apartment Servicing
Holiday Mooloolaba properties do not include daily or weekly servicing.   We do not provide any houses or apartments that receive a service for the entire period of stay. You can request a weekly service at the time of booking or when in house for an additional fee.

Most properties supply a complimentary starter pack of soap, tea, coffee, sugar, dishwashing liquid, laundry powder & toilet paper however any additional supplies required will need to be purchased at your own expense.

Check-in and Pre-Authorisation
Standard check-in is 2pm on the arrival date.    Early check in may be possible with an additional fee of $30.00 from 10.00 am only if the property is available early.  Please check with us prior.

All bookings must be made by a person over 18 years of age. 

Holiday Mooloolaba reserves the right for all the booked guests in certain circumstances, to present themselves upon checking in.

Upon check-in and prior to receiving the keys to the property guests are required to pay a security deposit via authorisation of a visa or Mastercard to the amount of $200.00 for apartments and a minimum of $1,000 for houses.   (This may be higher at some properties).

This covers any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning.   The pre-authorised amount is set aside by the credit card company for a period of up to 7 – 10 days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.

The credit card used for the security bond must be in the same name of the person who signs the registration card upon arrival.

Late Arrivals out of office hours are required to pick their keys up from the late arrival safe located at our office at Shop 4, 123 Parkyn Parade, Mooloolaba.  (instructions will be sent prior to your arrival).

Check out
Standard check-out is 10am.

Late check out up to 11.00am must be requested the day before check out and confirmed with reservations management. Late check out after 11.00am will incur a $30-$60 fee.

After 2pm the full daily rate applies

Upon check out, keys are to be returned to the Holiday Mooloolaba office by 10am or the above late fees will be applied. The late check out fee will be debited from the credit card of the guest and the guest hereby authorises Holiday Mooloolaba to do so.

All late check out requests are subject to availability.

Use of the Property
The Property is a residential dwelling . The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, a party, a wedding or other gathering of more than the nominated number of occupants is STRICTLY PROHIBITED. If you use the Property for a function, a party, a wedding or other gathering of more than the nominated number of occupants or other than as a residential dwelling for residential purposes:-

(a) your reservation of the Property will be terminated;

(b) the Guest(s) and other occupants of the Property will be removed from the Property;

(c) the Guest(s) agrees to pay an additional tariff of up to $2,000 (incl GST) and authorise Holiday Mooloolaba to debit that additional tariff to the credit card provided.

Excessive noise from voices, radios, TV’s, stereos, vehicles etc, at any time of the day/night within the property or grounds is not permitted. On receipt of a complaint, Holiday Mooloolaba  will endeavour to call the guest(s) and request for excessive noise or anti-social behaviour to stop. Should Holiday Mooloolaba not be able to make contact, or the excessive noise or anti-social behaviour not stop, a security company will be engaged to investigate the complaint of excessive noise or anti-social behaviour. This will incur a call out charge of $250 payable by the Guest(s) which will be debited from your credit card. After one warning for excessive noise or anti-social behaviour (includes using inappropriate and foul language) or disturbance complaints by neighbours, the reservation will be terminated, Guest(s) will be evicted from the premises and you agree that the tariff applicable to the balance of this reservation will be forfeited to the Owner of the Property. Furthermore, the deposit/pre authorisation will be forfeited also. 

After 10:00pm no noise is to be audible outside the property. This is to ensure peaceful enjoyment of their properties by all neighbours. Complaints made after business hours will incur a $150.00 fee per call to the guests ($200.00 on Public Holidays).

       Inspections: If Holiday Mooloolaba believes that these Terms and Conditions have been or are being breached, Holiday Mooloolaba may inspect the Property at any time during this reservation, upon demand and without notice. Holiday Mooloolaba may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.

Inappropriate bookings or Schoolies Week: Holiday Mooloolaba reserves the right to refuse any booking that it feels may be inappropriate or that falls across the period of Schoolies Weeks.

Additional Actions that may result in eviction;
Holiday Mooloolaba, or its appointed security provider reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons:-
Intoxication and/or unsavoury/lewd behaviour;
Throwing objects off any balcony or Premises;
Spitting or vomiting over the balconies;
Wilful damage to the Premises or to surrounding property;

In-house Alternations to Reservations
In the unlikely event of a situation whereby the property is sold, withdrawn from the Holiday pool, or becomes unavailable for any reasons, and the booking is cancelled by the agent, Holiday Mooloolaba will try to relocate the guest to an alternative property or provide a full refund.  If there is an increase in rate, this may be payable by the client, this will be at the discretion of the Holiday Mooloolaba Reservations Manager.

Accommodation
Whilst care is taken to ensure that the description of facilities and services of the Holiday Mooloolaba property is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with the Reservations Manager at time of booking. Holiday Mooloolaba cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.

Property room photos may not be specific to actual room allocated. Photos are indicative only.

Additional Safety Guidelines
For your safety, if there are one or more balconies on the Premises please ensure that you, your guests and your invitees ensure that a maximum of four (4) people are allowed on a balcony at any one time; Do not climb, sit on, push or use strong force against the railings; Avoid any behaviour which may cause damage to the Premises, the balcony or its safety features; Avoid any behaviour that may cause a person to injure another person, themselves or cause someone or something to fall from the balcony; Do not go out on the balcony if you are under the influence of alcohol or drugs; If children or persons of concern will be visiting or staying at the Premises, ensure that they are supervised at all times when using the balcony. At all other times, we highly recommend that you lock the door/s providing access to the balcony.

Pool Area: Glass or glass products are not permitted in the pool area. This condition is to be strictly observed. Please ensure that children and persons of concern are supervised in the pool area and when using the pool. There is no running, jumping, ‘bombing’ or any other form of dangerous play permitted within any pool area. Where times of pool use are not displayed the times are 7.00am to 9.30pm Monday to Sunday.

Physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the Premises;
Any behaviour deemed as a potential safety threat to others;
Any breach of these Terms and Conditions including alcohol or party policy;
Any incident for which our appointed security contractor or police are required to attend.

Special Requests
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured on the website have been supplied by tourism authorities, including Mooloolaba Tourism.

Travel Insurance
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Lost Property
Any belongings /items that are left in the properties after a guests departure will be held for 30 Days for Guests to collect, arrange their own courier to collect, or send Holiday Mooloolaba a pre-paid envelope/packaging for us to send the item(s) back to you. Holiday Mooloolaba do not take responsibility for loss or any persona items.

General
Usage /NO functions – the premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed (unless otherwise advertised and/or approved by the Agent) . Nor are professional photo shoots and commercial activities without prior arrangement and written consent by the Agent. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for. The use of and parking of Caravans, tents, boats, camper trailers or similar vehicles is not permitted on or near the holiday property including on nearby vacant lots, footpaths or reserves. Eviction of all guests without refund can apply for non compliance.

Future Bookings
Reservations are not automatically placed year after year. Please make your next booking early to avoid disappointment. We do NOT reserve your dates of stay the following year for your booking. It is up to you to ensure you booking is complete for the following year. We do not keep your dates available for your stay and all booking dates are open to the public to book as they choose. A deposit is required to secure all future reservations.

BBQ’s / Cleaning / Additional Cleaning Charges
The property is to be left in a reasonable condition upon exit, failure to do so will incur an additional cleaning charge, and it is the discretion of the Holiday Mooloolaba property manager who will decide what an unreasonable condition is. A reasonable condition is upon exit the condition of the property must be similar or the same as upon entry.

All dishes must be washed and put away in the cupboards provided; failure to do so will result in an additional charge.

All rubbish must be removed prior to departure; failure to do so will result in an additional charge.

If the property has a private BBQ, this must be cleaned prior to departure or an additional charge will apply.

Damage to Common Property
Occupiers of any unit shall not mark, paint, discolour, and drive nails or screws or the like into common property. You must no damage or deface any structure that forms part of the common property and must be compliant with each properties Bi-Laws.

Clients shall not damage any lawn, garden, tree, shrub or plant being part of situated upon common property.

Loss of Keys and Lockouts
Damage or Loss of Keys will incur a replacement fee or possibly a charge for full replacement of the lock.
• Each Key – $50.00 per key
• Each Restricted Key – $100.00 per key
• Fob – $100.00 per fob
• Remote – $200.00 per remote
• Full Replacement of lock or re-keying of lock – $300.00 per lock (not including new keys) additional key charges to be applied as per above charges.
• Call Out Fee – $100.00 (if agent is called out after office hours to give access to misplaced or lost keys to gain access to the property).

Pets
No Pets are permitted at any of the properties unless stated otherwise. 

Where pets a found in properties that do not allow pets a charge will be made against your credit card.  

Renovations
No responsibility will be taken for disturbances for properties being renovated either in the same complex or nearby.

Noise
Clients shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of occupiers of any other unit or surrounding properties. Noise must be reduced to a minimum after 10pm and clients must adhere to the property specific Bi-Laws.

Unaccompanied minors
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, Holiday Mooloolaba has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Responsibility
Holiday Mooloolaba can sometimes include third party products in special packages. As an agent on behalf of this product or service the Holiday Mooloolaba shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.

Holiday Mooloolaba both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by Holiday Mooloolaba, you agree that:

Holiday Mooloolaba shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers.

Holiday Mooloolaba will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

Please note that all travel documentation, observance of laws and regulations of various Governments are your responsibility.

Every effort is made to ensure that information displayed on this website is correct. Information and rates and Holiday Mooloolaba websites are subject to change without notice.

Holiday Mooloolaba only accepts instructions on the above terms.