The guest hereby authorises the Agent and/or any employee of the Agent to take a pre-authorisation of the Guest’s Credit Card/s and to retain the imprint until the Agent is satisfied that the Property has been left in a state considered by the Agent to be satisfactory, after the Guest’s Tenancy has concluded. If, in the absolute discretion of the Agent, the Agent considers that the Property has not been left in a satisfactory state, the Agency may, without reference to the Guest, enter a debit on the Credit Card of the Guest. On arrival, photo ID will need to be produced. Payment by the Guest must not be made by Cheque, if final payment is to be made by cheque; we must have received and receipted the cheque 14 days prior to your intended arrival date. If a credit card imprint is not taken prior to or on check in a $200 cash bond for apartments and $500 for houses must be submitted on check in – this will be refunded once the property has been inspected by a staff member and providing the property is left in a state considered by the Agent to be satisfactory. If the property can not be inspected on departure date, your cash bond will be returned in the form of a money order up to a week after departure minus the cost of the money order. As of 1st August 2008 all guests that wish to to pay monies by credit (MC or VISA) will incur a SURCHARGE of 2% or .5% for eftpos of the amount being made. (Diners & Amex are not accepted)
The Tenancy (“the Tenancy”) commences at 2.00pm on the Arrival Date and expires at 10.00am on the Departure Date. Should occupants fail to return the keys to our office by 10am, a charge of 1 full extra night will be deducted from either the credit card details or from the bond as a late key return fee. Guests will NOT be entitled to stay this extra night or extend their original booking. The extra night charge will remain as the late key return fee.
The property may only be used by the Guest for holiday residential purposes and must not be used for any other purposes or functions such as a Wedding, Party’s etc. Failure to strictly comply entitles the Agent to immediately terminate the Tenancy without the Guest being entitled to a refund of any monies paid and without the Guest being able to make any claim whatsoever for such termination. Any type of function, party or get-together could incur a fee of $5,000.
Keys to your property are to be collected and returned to our office, Holiday Mooloolaba at the Mooloolaba Real Estate office. Shop 19/13 The Esplanade, Mooloolaba. Please note that any lost or misplaced keys will incur a cost of $40 per set, additional cost of $120 if security keys, fobs or remotes are lost or damaged. If the Guest or any of the Guest’s occupants locks himself/herself out after office hours an $80 cash fee must be paid to the attending staff member prior to access being provided.
The Guests shall comply (and ensure that all of the Guests Occupants comply) will all Body Corporate By-Laws
(if applicable) and shall not create or permit (nor allow and of the Guests Occupants to create or permit) any noise or nuisance which does or is likely to interfere with the peaceful enjoyment of any other person within the vicinity of the Property.
No animals are to be kept on the Property. If it is found that pets are or have been at a property, guests will be charged for all cleaning and maintenance required to be carried out.
Most properties do not include linen in your tariff. If you have booked a property that does not have linen, you have a choice to supply your own or we can hire this on your behalf at an additional charge. You will be advised on booking if your property has linen included, otherwise you are to assume it is not supplied. There is no daily or weekly servicing provided in the tariff paid. However, if you require servicing we are happy to organise this is an additional charge. A starter pack of soap, tea, coffee, sugar, dishwashing liquid and powder, laundry detergent and toilet paper is provided. Any extra supplies required will be at your own expense. Most of Holiday Mooloolaba properties are equipped with kitchen facilities and most have laundry facilities.
The Guests must use the designated parking bay only for parking.
The number of Occupants is restricted to the number stated on this form. Failure to comply with this condition entitles the Agent to immediately terminate the Tenancy and forfeit all rental monies paid free from any claim whatsoever by the Guest.
Full payment of Rental is required by the day the Tenancy commences and before the Guest enters the property. If staying during Low Season payment of the Rent must be made at least 14 days prior to the Arrival Date and one month prior to the Arrival Date if travelling during Easter, September/October and Christmas School Holidays. If full payment is not received by due date, the Tenancy can be cancelled at the discretion of the Agent.
A non refundable deposit of $100.00, must be received immediately to confirm the reservation. Payment of this deposit will indicate acceptance of these booking conditions.
To the fullest extent permitted by Law, neither the Agent nor the Owner shall be liable for any injury or death to the Guest, the Occupants or any other person on or in the vicinity of the Property and also to the fullest extent permitted by Law, the Guest agrees to indemnify and keep indemnified the Agent and the Owner (jointly and severally) against claim or other consequence in any way associated with any such injury, death, damage, loss or destruction.
The Agent/Owner takes no responsibility for personal property. This establishment or proprietor of the property shall not be liable to any guests or invitees for the loss, damage or destruction to the property or any personal property bought upon these premises by the said guest or invitee. Without limiting the foregoing personal property shall include jewellery, money and other personal effects and motor vehicles parked on premises. Guests are strongly advised to seek their own travel insurance.
The Guest indemnifies the Agent and the Owner (jointly and severally) against all legal proceedings, costs, expenses for which either the Agent or the Owner may become legally responsible whether during or after the term of the Tenancy arising from or in any way associated with the Guest’s use of the Property.
If the Property is sold, withdrawn from the rental market, the Owner wants the Property for their own use, or any other bona fide reason then the Guest’s booking can be cancelled by the Agent giving written notice of cancellation to the Guest and in such case the Guest does not have any right to the Tenancy nor any right to take action against either the Owner or the Agent.
The description of the Property as advised by the Agent (wether by telephone, email or by any other means) is made in good faith, however, the Guest expressly agrees that it has not relied upon any representation by the Agent and the Guest agrees that there shall be no entitlement to any refund if the Property is booked sight unseen and is not up to the Guest’s expectations. The definition of sea or estuary can be seen from the lounge, kitchen or balcony at least. It MAY not be a panoramic view. The Sunshine Coast is experiencing phenomenal growth, could expect construction noise from apartment blocks being built or renovated either in the same complex or nearby properties. Unfortunately this is beyond our control and neither the office nor the owner can be held accountable for disturbances, inconveniences or what another owner does in their property, . We do apologise for the noise however can’t be held responsible. Wherever possible we will let you know in advance if we are aware of this.
The Agent is permitted to enter the Property during the Tenancy provided that it gives any notice required by the Law.
In accordance with all relevant legislation, the Guest authorises the Agent to give information to and obtain information from all credit providers and referees named by the Guest. The Guest understands that this can include information about its credit worthiness, credit standing, credit history or credit capacity and the Guest understands that this information may be used to assess its application.
The Guest acknowledges that the Rental quoted by the Agent may be increased or the Property description at time of booking may alter or the owner may remove items from the unit and as such no compensation is applicable. Should the furnishings or fittings alter, wherever possible we will attempt to contact the guest. If the Agent advises the Guest that there has been an increase in the Rent then within fourteen days of the receipt of such advise either party terminate the booking and in such case any monies paid by the Guest to the Agent will be refunded without deduction and then neither party will have any claim whatsoever against the other party in relation to the proposed Tenancy. If neither party terminates in accordance with this clause, then the Guest must proceed with the Tenancy at the increased rental. Time is of an essence with respect to the fourteen day period.
Cancellation – Low Season Up to 14 days prior to check in - $100 cancellation fee plus the booking fee. With-in 48 hours prior to check in, cancellations are subject to a 100% cancellation fee. High Season 30 days prior to check in – will be subject to a 100% cancellation fee. No shows and cancellations after check in will be subject to a 100% cancellation fee.
Upon check in guests will be required to provide either $200 cash bond to be held until your departure date or a $200 pre-authorisation on a valid credit card. If you provide a cash bond and are departing on either a Saturday or a Sunday, the bond will be returned to you via post.
Amendments to date or Property will incur a $25 amendment fee (subject to availability) Amendments during Shoulder and High Season will not be accepted.
Please be reminded that reservations are not automatically placed year after year. To avoid disappointment please make your next booking as soon as possible. A deposit must be placed to secure your reservation.
In these Terms and conditions “Agent” means Holiday Mooloolaba Pty Ltd trading as Property Forum Trust Pty Ltd, “Owner” means the registered owner/s of the Property or the person/s or company/companies entitled to the registered owner/s and “Guest” includes any Guest whose name appear on the first page. When “Guest” includes more than one person, the obligations of such persons are joint and several.
The agency reserves the right to request an application form and 100 point check be completed prior to approving guests to stay in accommodation. A minimum of 48 hours will be required for this process. All guest that wish to stay at the property must be approved by this procedure. This application process will be conducted at the discretion of the Agency.
Late arrivals
Our office hours are from 8.30am to 5.00pm Mon-Fri, Sat 9.00am -3.00pm and Sunday 9.00am – 3.00pm. Late arrivals are to call the number displayed in our front office window, you will then be instructed on where to pick-up your keys. We require you to come into the office the next day and formally register.
Accommodation
The premises are let to you for holiday purposes only. The tenancy is for the period stated in the confirmation letter and final recept. The accommodation is for the maximum person per bed per premises booked. Whilst care is taken to ensure that the description of facilities and services of Holiday Mooloolaba is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at the time of booking. Holiday Mooloolaba cannot be held liable for omission or errors, whether temporary or permanent, in regards to a property’s facilities and services.
We are members of Guests Behaving Badly Pty Ltd. It is a condition of your stay with us that we may disclose information about your use of and behaviour at this facility to Guests Behaving Badly Pty Ltd and to third party service providers, for example those that investigate or protect against activities harmful to guests, visitors, employees and others, or to property. Once again, we can only use your personal information in accordance with our Privacy Act Statement. Similarly, a copy of the Privacy Act Statement for Guests Behaving Badly Pty Ltd is available at www.guestsbehavingbadly.com. Our confirmation of your reservation is based on your agreement that we may collect your personal information for the purpose of conducting a check on a database to which we subscribe. We reserve the right to cancel your reservation should we determine as a result of that check that we are not able to provide you the goods and services you require.